This couple didn’t use their loft for 15 years before their Paragon stair

One Saturday afternoon, Al and Cindy were trying to figure out what to do about their lake house loft and the ladder that everyone hated. They came upon Paragon’s website and sent out an inquiry expecting to hear back the following week. To their surprise, one of Paragon’s knowledgeable and helpful sales representatives called within minutes to discuss their project. They were able to chat, send photos, and discuss ideas right away. They placed their order for their personalized product within a couple of days, and by Thursday, they had received all the necessary pieces to complete the install themselves.

Al and Cindy received their staircase kit within a week of ordering it. The two of them spent a few hours that night unpacking everything and getting it ready to install the next day with the help of their son-in-law, who is much handier at home renovation projects than Al is. “It took us about six hours to put it all together. And we did not have to look at any videos or call anyone, even though those services were available, because it was all very straightforward,” said Al. They now have access to a loft that they haven’t used for almost fifteen years. And the design of the staircase is much more functional and stylish than the old ladder that no one ever wanted to climb.

Al and Cindy had an amazing experience with Paragon Stairs. They loved that only five minutes after they submitted an inquiry they were talking directly to a Paragon sales representative to design a staircase to fit their needs. Their Paragon sales representative was able to provide a drawing of the staircase within an half hour of receiving the photos and measurements from Al. Paragon was able to ship their new staircase within days of the order, so they didn’t have to wait weeks and weeks for delivery. Al was very impressed with how easy it was to install the staircase despite neither him nor his son-in-law having done something like that before. “Our experience with Paragon was top notch from the first sales call we had to the delivery to the instructions and the solid workmanship of the product,” said Al. When asked if they would recommend Paragon to friends and family, Al responded, “Cindy and I would both say it was a great experience.”